People, personalisation, prominence: A framework for analysing the PSM shift to digital portals and interrogating universality across contexts

Iordache, CatalinaCatalinaIordacheMartin, DanielDanielMartinLassen, Julie MunterJulie MunterLassenRaats, TimTimRaatsSwitkowski, FilipFilipSwitkowskiGajlewicz-Korab, KatarzynaKatarzynaGajlewicz-KorabJohnson, CatherineCatherineJohnson2025-07-072024-11-242025-07-0720251367-8779WOS:001355139100001https://imec-publications.be/handle/20.500.12860/44832People, personalisation, prominence: A framework for analysing the PSM shift to digital portals and interrogating universality across contextsJournal article10.1177/13678779241296556WOS:001355139100001PUBLIC-SERVICE MEDIAINTERFACESDIVERSITYDESIGNVIDEO