De Ruyck, OliviaOliviaDe RuyckConradie, PeterPeterConradieVan Hove, StephanieStephanieVan HoveAll, AnissaAnissaAllBaccarne, BasBasBaccarneDe Marez, LievenLievenDe MarezSaldien, JelleJelleSaldien2023-12-142023-01-152023-12-1420230957-7572WOS:000905407100001https://imec-publications.be/handle/20.500.12860/40985HCCI tool: a lens to support industrial designers during the conceptualisation of smart productsJournal article10.1007/s10798-022-09803-9WOS:000905407100001QUALITYEXPERIENCEFRAMEWORKSERVICESCONTEXT