In or out? A field observational study on the placement of entertaining robots in retailing

De Gauquier, LaurensLaurensDe GauquierBrengman, MalaikaMalaikaBrengmanWillems, KimKimWillemsCao, Hoang-LongHoang-LongCaoVanderborght, BramBramVanderborght2022-02-252022-02-2520210959-0552WOS:000657046100001https://imec-publications.be/handle/20.500.12860/39133In or out? A field observational study on the placement of entertaining robots in retailingJournal article10.1108/IJRDM-10-2020-0413WOS:000657046100001IN-STORESERVICE ROBOTSSALESATMOSPHEREBENEFITSBEHAVIOR