Brengman, MalaikaMalaikaBrengmanWillems, KimKimWillemsDe Gauquier, LaurensLaurensDe GauquierVanderborght, BramBramVanderborght2024-09-252023-12-232024-09-2520240742-6046WOS:001118989000001https://imec-publications.be/handle/20.500.12860/43292Media richness effectiveness: Humanoid robots with or without voice, or just a tablet kiosk?Journal article10.1002/mar.21948WOS:001118989000001BRAND ENGAGEMENTSERVICE ROBOTSSELF-SERVICEI HELPSTOREPERFORMANCEFRAMEWORKREALITYQUALITYWORLD