Willems, KimKimWillemsVerhulst, NanoukNanoukVerhulstDe Gauquier, LaurensLaurensDe GauquierBrengman, MalaikaMalaikaBrengman2023-05-162022-09-162023-05-1620231757-5818WOS:000852027500001https://imec-publications.be/handle/20.500.12860/40436Frontline employee expectations on working with physical robots in retailingJournal article10.1108/JOSM-09-2020-0340WOS:000852027500001TRANSFORMATIVE SERVICE RESEARCHJOB DEMANDSENGAGEMENTRESOURCESIMPLEMENTATIONSATISFACTIONWORKERSDESIGNSIMPACTCHAIN