Makki, MajidMajidMakkiVan landuyt, DimitriDimitriVan landuytLagaisse, BertBertLagaisseJoosen, WouterWouterJoosen2021-10-252021-10-2520180164-1212https://imec-publications.be/handle/20.500.12860/31264A comparative study of workflow customization strategies: Quality implications for multi-tenant SaaSJournal articlehttps://doi.org/10.1016/j.jss.2018.07.014