From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers

Brengman, MalaikaMalaikaBrengmanDe Gauquier, LaurensLaurensDe GauquierWillems, KimKimWillemsVanderborght, BramBramVanderborght2022-02-252022-02-2520210148-2963WOS:000682879500022https://imec-publications.be/handle/20.500.12860/39152From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppersJournal article10.1016/j.jbusres.2021.05.025WOS:000682879500022TECHNOLOGIESBEHAVIORIMPACTSALESMEDIA