Browsing by Author "De Gauquier, Laurens"

From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers

Frontline employee expectations on working with physical robots in retailing

In or out? A field observational study on the placement of entertaining robots in retailing

Media richness effectiveness: Humanoid robots with or without voice, or just a tablet kiosk?

Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?