Publication:

Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?

Date

2023
Journal article
https://doi.org/10.1016/j.jretconser.2022.103176
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dc.contributor.authorDe Gauquier, Laurens
dc.contributor.authorWillems, Kim
dc.contributor.authorCao, Hoang-Long
dc.contributor.authorVanderborght, Bram
dc.contributor.authorBrengman, Malaika
dc.contributor.imecauthorCao, Hoang-Long
dc.contributor.imecauthorVanderborght, Bram
dc.contributor.orcidimecVanderborght, Bram::0000-0003-4881-9341
dc.date.accessioned2023-06-30T06:52:43Z
dc.date.available2023-03-13T03:37:17Z
dc.date.available2023-06-30T06:52:43Z
dc.date.issued2023
dc.identifier.doi10.1016/j.jretconser.2022.103176
dc.identifier.issn0969-6989
dc.identifier.urihttps://imec-publications.be/handle/20.500.12860/41281
dc.publisherELSEVIER SCI LTD
dc.source.beginpageArt.: 103176
dc.source.endpagena
dc.source.issueJanuary
dc.source.journalJOURNAL OF RETAILING AND CONSUMER SERVICES
dc.source.numberofpages11
dc.source.volume70
dc.subject.keywordsAUTOMATED SOCIAL PRESENCE
dc.subject.keywordsTECHNOLOGY
dc.subject.keywordsTOUCH
dc.title

Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?

dc.typeJournal article
dspace.entity.typePublication
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