Publication:

Frontline employee expectations on working with physical robots in retailing

Date

2023
Journal article
https://doi.org/10.1108/JOSM-09-2020-0340
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dc.contributor.authorWillems, Kim
dc.contributor.authorVerhulst, Nanouk
dc.contributor.authorDe Gauquier, Laurens
dc.contributor.authorBrengman, Malaika
dc.contributor.imecauthorVerhulst, Nanouk
dc.contributor.orcidimecVerhulst, Nanouk::0000-0002-7249-1393
dc.date.accessioned2023-05-16T15:01:09Z
dc.date.available2022-09-16T02:50:10Z
dc.date.available2023-05-16T15:01:09Z
dc.date.issued2023
dc.identifier.doi10.1108/JOSM-09-2020-0340
dc.identifier.issn1757-5818
dc.identifier.urihttps://imec-publications.be/handle/20.500.12860/40436
dc.publisherEMERALD GROUP PUBLISHING LTD
dc.source.beginpage467
dc.source.endpage492
dc.source.issue3
dc.source.journalJOURNAL OF SERVICE MANAGEMENT
dc.source.numberofpages26
dc.source.volume34
dc.subject.keywordsTRANSFORMATIVE SERVICE RESEARCH
dc.subject.keywordsJOB DEMANDS
dc.subject.keywordsENGAGEMENT
dc.subject.keywordsRESOURCES
dc.subject.keywordsIMPLEMENTATION
dc.subject.keywordsSATISFACTION
dc.subject.keywordsWORKERS
dc.subject.keywordsDESIGNS
dc.subject.keywordsIMPACT
dc.subject.keywordsCHAIN
dc.title

Frontline employee expectations on working with physical robots in retailing

dc.typeJournal article
dspace.entity.typePublication
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